Case Study

[Placeholder] Reducing checkout drop-off for [Product Name]

[One or two sentences summarizing the problem and the outcome of your proposed fix — this is the "elevator pitch" a hiring manager reads before deciding whether to keep going.]

Product
[Product name]
Role
Self-directed case study
Timeframe
[X weeks]
Tools
Figma, SQL, user interviews
Problem

[Placeholder] What's broken

[Describe the problem in concrete terms: what friction users hit, how you know (data, reviews, your own experience), and why it matters to the business — e.g. "X% of users abandon at step 3 of checkout, above the industry benchmark of Y%."]

Constraints

What I had to work within

  • [Placeholder — e.g. can't touch the payment provider integration]
  • [Placeholder — e.g. must work within existing design system]
  • [Placeholder — e.g. mobile-first, must not regress page load time]
Approach

How I got from problem to solution

01

Discover

[Placeholder — what you researched: reviews, funnel data, competitor flows, user interviews.]

02

Define

[Placeholder — the specific hypothesis you landed on and why.]

03

Design

[Placeholder — options you considered, tradeoffs, what you chose and why.]

04

Validate

[Placeholder — how you'd test this: A/B test design, success metric, sample size.]

Solution

The fix

[Describe your proposed solution in plain language before showing the prototype below.]

[Placeholder] Current checkout — 4 steps, guest checkout buried, no progress indicator.

Step 1 — Cart review
Step 2 — Create account (required)
Step 3 — Shipping details
Step 4 — Payment

[Placeholder] Proposed checkout — guest checkout default, steps collapsed to 2, visible progress bar.

Step 1 — Cart + shipping (guest, no account needed)
Step 2 — Payment
Projected impact

What success looks like

[Placeholder — even without real data, state your hypothesis quantitatively: "I'd expect a X–Y% reduction in step-3 abandonment based on [benchmark/reasoning]," and name the metric you'd track to confirm it.]

Learnings

What I'd do differently

[Placeholder — a genuine reflection. This is the section that separates a portfolio piece from a sales pitch: show you can critique your own work.]